Service policy

We build real-estate-only software: listing websites, real estate portals and marketplaces, campaign landing pages, broker and channel-partner CRMs, and real estate SEO. The exact deliverables for your engagement are defined in the approved proposal/SOW.

Timelines depend on you sending content, assets, and approvals on time. Delays on the client side extend the schedule without penalty to us.

Projects run on a 50/50 split: 50% advance (non-refundable) to begin, and 50% before final delivery, deployment, or handover.

Monthly retainers are billed in advance and due within 7 days of the invoice date.

Refunds do not apply once work has started, and the advance is non-refundable regardless of the reason for cancellation.

Anything beyond the approved scope needs written approval and is billed separately. Approved changes may extend the timeline.

Deliverables become yours once we've received 100% of the payment. Our reusable components and frameworks remain our intellectual property and are licensed to you, not transferred.

If an invoice is more than 10 days overdue, work may be paused. Beyond 14 days, we may suspend access or terminate the project.

We include 7–14 days of post-launch support as set in the SOW. Ongoing support and maintenance are covered by a separate agreement.

Questions about a project or this policy? Write to hello@shashwattechnologies.com or call +91 81601 89602.