Service policy

We build real-estate-only software: listing websites, real estate portals and marketplaces, campaign landing pages, broker and channel-partner CRMs, real estate SEO, SaaS solutions, and UI/UX design for real estate businesses. The exact deliverables for your engagement are defined in the approved Proposal/SOW.

Timelines depend on you sending content, assets, and approvals on time. Delays on the client side extend the schedule without penalty to us.

Projects run on a 50/50 split: 50% advance (non-refundable) to begin, and 50% before final delivery, deployment, or handover.

All invoices are due within 7 days of the invoice date. Work may be paused if payment is delayed beyond 10 days of the due date.

Monthly retainers are billed in advance and due within 7 days of the invoice date.

Refunds do not apply once work has started — due to resource allocation, time investment, and intellectual property usage. The 50% advance is strictly non-refundable regardless of the reason for cancellation or withdrawal.

Anything beyond the approved scope needs written approval and is billed separately. Approved changes may extend the timeline.

Deliverables become yours once we've received 100% of the payment. Our reusable components, libraries, boilerplates, and internal frameworks remain our intellectual property and are licensed to you within the project — not transferred.

If an invoice is more than 10 days overdue, work may be paused. Beyond 14 days, we may suspend access or terminate the project.

Upon termination: all outstanding dues become immediately payable, access and licenses may be revoked, and refunds are not applicable unless the SOW explicitly states otherwise.

Post-launch support and warranty (if any) is limited to what's stated in the approved SOW. Ongoing maintenance, AMC, and support beyond the warranty period require a separate support agreement.

Questions about a project or this policy? Write to Info@shashwattechnologies.com or call +91 8160189602. Shashwat Technologies, Office no.1, Survey no-73, Sanand GIDC Road, Sanand, Ahmedabad, Gujarat – 382170.